Please read these sale terms carefully before placing your order
and print off and retain a copy of these terms and your order for
future reference:
1 Definitions.
1.1. Buyer: means the person or organisation that agrees to
buy the goods and to whom the goods are invoiced.
1.2. Seller: means TapeMasters (Electrical, Electronic &
Communications Ltd)
1.3. Price: means the price paid for the goods and services,
Excluding VAT, and as set out on the order confirmation.
1.4. Order Confirmation: means the document supplied by the
Seller to the Buyer setting out all the goods and services to be supplied
and the price to be paid including VAT.
1.5. Goods: means the items as set out and detailed on the
order confirmation.
1.6. Hardware: means physical and integral components that
form part of any product supplied.
1.7. Software: means Software programmes that require installation,
by the buyer and require a licence for use.
1.8. Consumables: means items that have a limited use, owing
to their nature and require renewal, by the Buyer, from time to time.
1.9. Estimated Delivery Date: means the estimated number of
working days on which any Computer System is estimated to take to
manufacture, test and dispatch.
1.10. Working Day: means any day Monday - Friday 9am - 5pm
and specifically excluding bank holidays.
1.11. Delivered & Delivery: means the day on which the
Buyer collects the goods or the day on which the goods are delivered
to the Buyers address.
1.12. Terms and Conditions: means the contract as set out
in this document.
1.13. Contract: means the contract between the Buyer and the
Seller and to which these terms and conditions relate.
1.14. Reasonable Period of Time: Time in which the Buyer should
examine the goods to ascertain their conformity with the contract.
1.15. Consumer Buyer: means an individual not acting for the
purposes of his or her profession.
1.16. Business Buyer: means an individual, company or other
organisation acting for the purposes of their profession.
2. Formation of the contract.
2.1. These terms of sale apply to all goods supplied by Electrical,
Electronic & Communications Ltd T/A TapeMasters, registered in
England and Wales no. 2408844 ("the seller") ("the
company") whose registered office is at Winter Hill House, Station
Approach, Marlow, Bucks SL7 1NT
2.2. No contract exists between you and the seller for the
sale of any goods until the seller has received and accepted your
order and sends you confirmation by email to the email address you
have given. Once the seller does so, there is a binding legal contract
between us.
2.3. The contract is subject to your right of cancellation
(see clause 6 below).
2.4. The seller may change these terms of sale without notice
to you in relation to future sales.
3. Description and price of the goods.
3.1. The description and price of the goods you order will
be as shown on the seller's website at the time you place your order.
3.2. The goods are subject to availability. If on receipt
of your order the goods you have ordered are not available in stock,
the seller will inform you as soon as possible, and refund or re-credit
you for any sum that has been paid by you or debited from your credit
card for the goods.
3.3. Every effort is made to ensure that prices shown on the
seller's website are accurate at the time you place your order. If
an error is found, the seller will inform you as soon as possible
and offer you the option of reconfirming your order at the correct
price or cancelling your order. If you cancel, the seller will refund
or re-credit you for any sum that has been paid by you or debited
from your credit card for the goods.
3.4. In addition to the price, you will be required to pay
a delivery charge for the goods, as shown in the section of the seller's
website about delivery.
3.5. If you order a product as a special order specified and
agreed to by you it will not be allowable for refund.
3.6. The price of the goods and delivery charges are exclusive
of VAT (where payable).
3.7. While we try and ensure that all prices on our web site
are accurate, errors may occur. If we discover an error in the price
of goods you have ordered we will inform you as soon as possible and
give you the option of reconfirming your order at the correct price
or cancelling it. If we are unable to contact you we will treat the
order as cancelled. If you cancel and you have already paid for the
goods, you will receive a full refund.
4. Payment
4.1. Payment for the goods and delivery charges can be made
by any method shown on the seller's website at the time you place
your order.
4.2. For all orders placed, unless specifically agreed otherwise,
payment will be taken before the order will be processed. This includes
credit and debit cards, which will be debited at the time when the
order is placed and not when the order is dispatched.
4.3. The seller reserves the right to request further information
from the buyer in order to perform CNP (cardholder not present) checks
on payments received for the purpose of avoiding fraud. This is in
the interest of all card holders. If the buyer does not make a reasonable
attempt to provide further information upon request the order may
be cancelled or the delivery address amended to the registered card
address at the seller's descretion.
4.4. The seller will act responsibly when performing CNP fraud
checks. Any information obtained from the buyer to aid the seller
with fraud checks will not be disclosed to any 3rd party and will
be used solely for the purpose of CNP fraud checking, with the exception
of a CNP fraud circumstance in which information may be provided to
the seller's and/or cardholder's bank, local authorities and/or the
police.
5. Delivery
5.1. The goods you order will be delivered to the address
you give when you place your order.
5.2. Delivery will be by our chosen choice of courier.
5.3. If there is no one at the address given who is competent
to accept delivery of the goods, you will be notified of an alternative
delivery date or a place to collect the goods.
5.4. Every effort will be made to deliver the goods as soon
as possible after your order has been accepted, and in any event within
30 days of your order. However, the seller will not be liable for
any loss or damage suffered by you through any reasonable or unavoidable
delay in delivery. In this case, the seller will inform you as soon
as possible.
5.5. The buyer will become the owner of the goods you ordered
and responsible for risk of loss of or damage to them once they have
been delivered to the specified delivery address.
5.6. Orders placed under the seller's "Next Day"
options are subject to the following clauses:
The Next Day delivery service indicates a dispatch the same
day (day one) as paid for and delivery on the next working day upto
6pm. Working days are Monday to Friday excluding bank holidays.
If an order is placed and paid for before 12 noon on a working
day, that day counts as day one. If an order is placed on or after
12 noon, the next working day counts as day one.
The Next Day service indicates a service undertaken to our
best endevours and does not take into consideration any delays beyond
our control, No compensation will be offered for delays in delivery
caused by the courier or any other 3rd party involved from the moment
the order is dispatched.
If the seller fails to dispatch the order within the specified
timescale from receipt of payment, the cost of the next day service
will be refunded by the original payment method or by cheque at the
discretion of the seller.
Should the seller fail to dispatch the order within the specified
timescale from receipt of payment, the buyer is entitled to cancel
the order and receive a full refund, providing they do so no later
than one working day after the specified timescale.
For orders placed under a finance agreement, day one of the
fast-track service starts when we receive confirmation to process
the order from the finance company. This could be several days after
the order is placed, because the buyer will need to physically post
agreement documents to the finance company.
The "Despatch By" date specified on ordering by
credit/debit card or through Google Checkout only becomes effective
once the order has been placed and payment has been taken successfully.
If payment is not initially successful, the date may be adjusted once
successful payment is received.
The seller reserves the right to withdraw the "Next Day or
Before Noon" service from any order if the seller is not satisfied
with section 4.3 and 4.4 of the terms and conditions as detailed above.
5.7. When you sign for the goods (i.e. sign the couriers
delivery sheet), you are accepting the goods in the condition that
you receive them. Once the goods have been signed for in the condition
that you receive them, the liability for any physical damage to
the product is released from the couriers responsibility and becomes
yours. IT IS STANDARD PRACTICE TO CHECK THE CONTENTS FOR PHYSICAL
DAMAGE BEFORE YOU SIGN FOR THEM AND BY ACCEPTING OUR TERMS AND CONDITIONS
YOU AGREE TO ONE OF THE FOLLOWING:
If the goods are damaged before you sign for them, you will
sign for them as "damaged goods" or according to the condition
that they have been received in order to maintain your delivery insurance.
If you cannot check the goods before signing for them, you (or
the person who signs for them) must sign for them as "unchecked"
in order to maintain your delivery insurance.
Failure to comply with the terms will void your delivery insurance
on the computer, and if there is physical damage you will have to
pay for the repair.
5.8. Delivery to Channel Islands will attract a £40
delivery surcharge. No VAT will be charged on shipments to the Channel
Islands, but you must contact us before ordering to arrange this.
5.9. If you would like to collect your order from our premises,
after having arranged a suitable date and time with a member of
our staff you must bring along with you suitable identification
to prove your name and invoice address.
6. Your Right of Cancellation.
The right of cancellation is governed by the "Distance Selling
Regulations 2000" which can be read here.
6.1. You have the right to cancel the contract from the date
the order was placed and up to seven working days after delivery,
(beginning the day after delivery). Goods made to the buyers chosen
specification (i.e. custom built) as described in section 13 of
the Distance Selling Regulations 2000 cannot be returned under the
7 working day "cooling off period". Please see 13 of the
Distance Selling Regulations 2000 for further information.
6.2. To exercise your right of cancellation, you must provide
notice to the seller by writing to TapeMasters 6 The Mead Business
Centr 176-178 Berkhampstead Road Chesham HP5 3EE or E-mail shop@tapemasters.com
giving details of the goods ordered and (where appropriate) their
delivery.
6.3. Once you have notified the seller that you are cancelling
the contract, the seller will refund or re-credit you within 30
days for any sum that has been paid by you for the goods excluding
any direct charges incurred by the seller.
6.4. Refunds cannot be given for any software purchased that
has been opened (i.e. seal or outer packaging removed) or activated,
as activated software is tied to the user and computer used to activate
it. Providing the operating system (i.e. Windows XP) has not been
activated, a refund will be issued for the operating system on cancelling
the contract. Please see section 13d of the Distance Selling Regulations
2000 for further information.
6.5. The Buyer has a duty of care, under these terms, to take
care of the goods so that they may be sold again as new, by the
Seller. The Seller will claim, from the Buyer, for the resulting
loss in value for goods not kept so that they may be sold again
as new. The Buyer must return the goods by a recorded delivery or
to make the goods freely available at the original delivery address,
to the Seller or his agent, within 21 days of cancellation, for
collection on a working day.
6.6. In rare circumstances and subject to the ultimate discretion
of the seller, the company may issue a part or full refund even
if the company is complying with the Distance Selling Regulations
2000, for the convenience and well-being of the customer.
6.7. If you wish to cancel an order that has been built and/or
tested but not yet dispatched, a cancellation charge of £30
+ VAT will apply. This is to cover the costs incurred by us processing
your order.
6.8. Any orders that are returned within the 7 working day
cooling off period will be subject to the costs of recovering the
goods. This includes but not limited to the cost of packaging the
goods, delivering the goods, collecting the goods and other recovery
costs.
7. Warranty
7.1. All goods supplied by the seller are warranted free from
defects for 12 months from the date of supply. This warranty does
not affect your statutory rights as a consumer.
7.2. Goods found to be defective under the warranty will be
repaired or replaced with an item of an equal or better performance
and equal or better value at the original time the order was placed.
7.3. This warranty does not apply to any defect in the goods
arising from fair wear and tear, wilful damage or accident.
7.4. If the goods supplied to you develop a defect while under
warranty, or you have any other complaint about the goods, you should
notify the seller in writing at the address shown below.
7.5. If an item purchased from and correctly supplied by TapeMasters
is returned to the company and found not to be defective, you will
be charged a Restocking Fee currently 15% and for the return delivery
costs of the item as well as the collection costs. We reserve the
right to charge for any additional labour if we deem this is necessary.
7.6. We offer a 1 month (1 calendar month) free collection
and re-delivery service for New Tape Subsystems delivered to the
UK mainland, Highlands/Islands & Northern Ireland only. Day
1 is the day you receive the item. Should your machine develop a
defect within the specified free collection period after the delivery
date, we will collect the item from you, and repair or replace it
with an item identical or of equal value as soon as practicably
possible. An RMA must be issued for this service. A repair will
be attempted before a replacement providing the repair will be to
a satisfactory quality.
7.7. The buyer will be responsible for ensuring the item is
packaged suitably and safely until we confirm the item has arrived
back to us safe and secure. If the item arrives back to the seller
damaged and was not sent back in the original packaging provided
by the seller, the buyer will be responsible for the cost of repair
and the labour costs of repair. We will only confirm that the item
has arrived back to the seller in a satisfactory condition once
we have opened the item and one of our employees has inspected the
item. We strongly recommend that you keep the original packaging
that your computer system/laptop arrives in for the purpose of returning
an item back to us if necessary. Once the item has been repaired/replaced,
we will then deliver the item back to you free of charge. Any "loss
of earnings" or inconvenience caused as a result of a failure
of any item purchased from the seller will not be compensated for.
7.8. All New Tape Drives come with a 3 year warranty. Should
your Tape Drive develop a defect within these 3 years, you will
be able to deal directly with the product manufacturer in obtaining
a repair/replacement. Should you have purchased a service contract
with TapeMasters wish to return it to the seller, the seller will
then deal directly with the Tape Drive manufacturer in order to
obtain a repair/replacement.
7.9. Hewlett Packard Tape Drives: In the event of a fault/failure,
Hewlett Packard will deal directly with you and repair/replace this
item if necessary. The Hewlett Packard customer services telephone
number is 0870 010 4320.
7.10. Used, Ex-Demo and Tested machines supplied are not covered
by the seller's specified free collection and delivery service and
will need to be returned to us at the buyer's expense. The maximum
warranty period on these products is 6 months or as extended by
a service agreement.
7.11. If you receive damaged goods, you will need to notify
the seller within 3 working days in order to qualify for free collection,
repair or replacement. If do not notify us of any damage (i.e. cracked
case) within 3 working days, you will not be able to return the
items to us for repair or replacement.
7.12. You will void any waranty if you break any manufacturers
seals, or our seals in the case of used machines.
7.13. If a Tape Drive or library has to be returned to us,
please ensure that there are is no media (tapes) inside.We cannot
be held responsible for any losses of media, data, time or inconvenience
caused.
7.14. Should you take your Tape Drive or any other peripheral
to another computer company, repair company or other technician
and have them attempt to diagnose or repair a fault on the computer,
you may VOID all warranties on the product and we will not cover
the costs of any onsite or call out charges as we do not provide
or charge you for onsite warrantieson any product unless specified.
If you have any problems with your product you must contact the
seller for advice and if necessary obtain an RMA number and return
the item to us through the specified returns procedure
7.15. All returns, sent or collected, must be issued with
a valid RMA number. If you choose to return a system by your own
means or without a valid RMA number, any losses will not be ot be
compensated for.
7.16. If a product is returned to us without a valid RMA number,
delivery will be rejected.
8. Data Protection.
8.1. The seller receives orders and payments via a secure
server and the seller will take all reasonable precautions to keep
the details of your order and payment secure, but unless the seller
is negligent, the seller will not be liable for unauthorised access
to information supplied by you.
8.2. The seller will only use the information you provide
about yourself for the purpose of fulfilling your order and contacting
you to ensure satisfaction.
9. Applicable Law.
9.1. These terms of sale and the supply of the goods will
be subject to English law, and the English courts will have jurisdiction
in respect of any dispute arising from the contract.
